DESIGNED FOR 

Public Health Professionals at Academic Health Centers building out telehealth to include Digital Medicine Leads, Clinical Innovations Officers, Digital Equity Leads, and Digital Transformation Leads.

OVERVIEW AND BENEFITS

Digital tools such as patient portals, telehealth, and mobile apps have become an integral aspect of the delivery of health care. Digital health equity has become central to the future of digitally powered health care delivery. This report is intended to help shape health system strategies to embrace and leverage digital tools in a manner that respects those systems’ fundamental commitment to health and health care equity. 

While AMCs will not, by themselves, solve all barriers to digital equity, they have a responsibility to understand these barriers and then to study and design innovative and culturally appropriate solutions to overcome them. This report highlights the roles AMCs are playing to improve digital health equity and identifies opportunities and evolving approaches that AMCs can adapt, implement, and scale.

Key Highlights:

• These best practices in telehealth equity are collected from a high-level group, convened by the AAMC, that represents academic medical systems nationwide.  
• Academic medical centers (AMCs) have had to confront preexisting disparities in who has access to and uses digital tools. Digital health equity has become central to the future of digitally powered health care delivery. 
• Digital inequities have been a long-standing challenge for AMCs and digital disparities emerged as patient portal use became widespread. These disparities have extended into the use of telehealth and other digital tools as these modes of care emerged as fundamental through the pandemic. Multiple tools are illustrated in this report. 

TERMS OF SALE

This publication is provided at no cost by the AAMC to advance medical education. 

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